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Refund Policy
At Popular Ride, we aim to provide a smooth and reliable booking experience for every traveler. This Refund Policy explains how cancellations, refunds, and booking adjustments are handled for bookings made through our platform. All bookings on the platform currently require full payment at the time of booking.
1. Full Payment Policy
All vehicle bookings must be paid in full during checkout to confirm the reservation. Bookings are considered confirmed only after:
- Payment is successfully completed
- Vehicle availability is verified
- Booking confirmation is issued
2. Customer Cancellation Policy
Refund eligibility depends on when the cancellation request is made.
Cancellation More Than 48 Hours Before Trip
Users may be eligible for a full refund, excluding any processing fees if applicable.
Cancellation Within 24–48 Hours Before Trip
Users may receive a partial refund depending on operational arrangements and booking status.
Cancellation Less Than 24 Hours Before Trip
Refunds may not be available due to trip preparation, scheduling, and reserved vehicle allocation.
3. Driver or Vehicle Unavailability
If a booked vehicle becomes unavailable because of:
- Vehicle issues
- Driver unavailability
- Maintenance problems
- Operational limitations
The platform may:
- Provide an alternative vehicle, or
- Issue a full refund if no replacement is available
4. Failed or Duplicate Payments
If payment is:
- Charged multiple times
- Processed incorrectly
- Failed after deduction
Users should contact support immediately. Verified duplicate payments will be refunded after review.
5. No-Show Policy
If the customer does not arrive at the pickup location, cannot be contacted, or misses the trip without prior notice, refunds may not be provided.
6. Route Changes and Booking Modifications
Changes to:
- Pickup location
- Destination
- Travel date
- Vehicle selection
may affect pricing and refund eligibility. Additional charges may apply.
7. Processing Time
Approved refunds may take 3–10 business days depending on payment providers and banking systems. Actual processing times may vary.
8. Non-Refundable Situations
Refunds may not be available for:
- Late cancellations
- Customer no-shows
- Incorrect booking information submitted by users
- Completed trips
- Violations of platform policies
9. Contact for Refund Requests
For refund inquiries or cancellation requests, please contact:
- Lokpriya Taxi Pvt. Ltd., Dang, Tulsipur
- 082-590800, 9763641235
- support@rentalcars.com.np