Terms and Condition

1. Acceptance of Terms

By creating an account, making a booking, or using our services, you agree to these Terms and Conditions and all applicable policies of the platform. If you do not agree with these terms, please discontinue using the service.

2. Services Provided

Our platform allows users to:

• Search and book available vehicles
• Select routes and travel dates
• Make advance or full payments
• View trip details and booking history
• Access vehicles listed by the company and future registered providers

Vehicle availability may vary based on booking status and operational conditions.

3. User Responsibilities

Users agree to:

• Provide accurate information during booking
• Use valid contact details
• Arrive at the pickup location on time
• Respect drivers, vehicles, and travel rules
• Avoid misuse of the platform

Users are responsible for information submitted during registration and booking.

4. Booking Confirmation

Bookings are confirmed only after:

• Vehicle availability is verified
• Required payment is completed
• Booking confirmation is issued by the system

Submitting a booking request does not automatically guarantee vehicle availability.

5. Payments

The platform may support:

• Full Payment
• Booking Deposits

Prices shown before confirmation may be estimates and final charges may vary depending on: Selected route, Vehicle type, Trip requirements, Additional services. Payment processing may be handled through approved third-party payment providers.

6. Cancellations and Refunds

Cancellation policies may vary depending on booking status. Possible conditions include:

• Cancellation before confirmation
• Cancellation after confirmation
• Driver unavailability
• Trip modifications

Refund eligibility may depend on platform rules and operational review.

7. Vehicle Availability

Vehicle availability depends on:

• Existing bookings
• Date availability
• Maintenance schedules
• Operational limitations
• Future driver availability settings

Unavailable vehicles may not appear during searches or may display limited availability.

8. User Accounts

Users are responsible for:

• Maintaining account security
• Protecting passwords
• Preventing unauthorized access
• Updating profile information when necessary

The platform may suspend accounts involved in misuse or fraudulent activity.

9. Future Vehicle Listings

The platform currently manages company-listed vehicles. Future updates may allow external vehicle owners to:

• Register vehicles
• Manage availability
• Accept bookings
• Receive payouts

Additional verification requirements may apply.

10. Driver and Vehicle Responsibilities

Vehicle providers are responsible for:

• Maintaining vehicle condition
• Providing accurate vehicle information
• Updating availability
• Meeting booking commitments

The platform may restrict listings that violate operational requirements.

11. Limitation of Liability

The platform is not responsible for:

• Delays caused by weather or traffic
• User-provided incorrect information
• Service interruptions beyond responsible control
• Third-party payment issues
• Force majeure events

12. Prohibited Activities

Users may not:

• Provide false booking information
• Use the platform for unlawful activities
• Attempt unauthorized access
• Interfere with platform operations
• Misuse payment systems

Violations may result in account suspension.

13. Changes to Services

We reserve the right to:

• Update features
• Modify pricing methods
• Introduce new services
• Change operational procedures

Updates may occur without prior notice.

14. Changes to Terms

These Terms and Conditions may be updated periodically. Continued use of the platform after updates constitutes acceptance of revised terms.

15. Contact Information

For questions regarding these Terms and Conditions:

• Lokpriya Taxi Pvt. Ltd., Dang, Tulsipur
• 082-590800, 9763641235
• support@rentalcars.com.np